You may return new, unopened items sold and fulfilled by BCTINT Limited within 30 days of delivery for a full refund. Items should be returned in their original product packaging. We'll also pay the return shipping costs if the return is a result of our error. If the error is yours, it is your responsibility to pay the shipping costs to return the product.
Contact us to set up an authorized return. BCTINT Limited will issue an RMA number for product tracing purposes.
You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item.